Squirrel
The extension isn't appearing on a site
Check three things, in order. First, that the extension is switched on in Squirrel's settings. Second, that the site is on your blocklist — the extension only steps in on sites you have listed. Third, that the site is not on your allowlist, which exempts it entirely and takes precedence.
Settings sync through your account, so a change made in the mobile app can take a moment to reach the browser. Reloading the page picks it up.
I never received the verification email
Check the spam folder first — verification mail is the most commonly filtered message we send. If it is genuinely missing after a few minutes, write to info@fisshat.com from the address you signed up with and it can be resent or verified manually.
How do I change or reset my password?
Use the password reset link on the sign-in screen, which sends a reset mail to your account address. Passwords must be at least eight characters and contain a number and a symbol, with no spaces.
If you signed in with Google there is no separate Squirrel password to reset — your Google account controls access.
Is my spending data private?
Your journal entries, goals, and spending logs are stored against your account and are readable only by it. Access is enforced at the database row level rather than only in the app, so a signed-in account cannot reach another account's rows.
Fisshat does not sell customer data or share it with advertisers. The privacy policy sets out what is collected and why.
Can I export or delete my data?
Yes, both. Write to info@fisshat.com from your account address and say which you want. Deletion removes your account and the product data attached to it; it cannot be undone once it has run.
When is the iOS app coming?
The iOS build is in development and shares its codebase with the Android app. There is no announced release date yet. The Squirrel page lists the current state of each surface.
How do I cancel a subscription?
Subscriptions purchased through an app store are managed in that store's account settings, and canceling there stops any further billing. If you cannot find it or the charge looks wrong, write to info@fisshat.com and it will be sorted out.
Responsible disclosure
If you believe you have found a security vulnerability in a Fisshat product, report it to info@fisshat.com with enough detail to reproduce it. Reports are acknowledged within two business days.
Please do not access, alter, or retain data belonging to other people while investigating, and give the company a reasonable opportunity to fix the issue before disclosing it publicly. Good-faith reports are welcome and will not be met with legal action.